Support

Location won’t start? Make sure OnTime has “Always” location access and Precise Location on in Settings — the live map and the Dynamic Island both need it.

Joined from a web link? Keep the Radar page open on screen. If you switch to another app or tab, or lock your phone, the browser pauses location and your dot stays where it was until you come back. Install the app to keep sharing in the background.

Something broken, or having a feedback? Email our email and we’ll get back to you.